PRIVI PROVIDER FAQ SECTION
How It Works
Practice Funding
Account Settings
ASPIRE and PRIVI
PatientFi and PRIVI
How It Works
What is PRIVI?
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What if a patient wants to add or remove services from their treatment plan?
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What are the fees PRIVI charges to the practice?
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Are memberships customized per treatment plan or will our practice have set programs that are limited to that?
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How can our practice pay our PRIVI fees?
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How is the due date set for a patient’s first PRIVI payment and are they able to adjust that due date?
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Can we have our PRIVI fees deducted from the bank account we set up for our PRIVI account?
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Will patients be charged a late payment fee for PRIVI?
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What does a patient’s monthly payment plan go toward?
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Is there an automatic deactivation window if the membership is not used (ex. If not used for 365 days, the membership will automatically close)?
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Practice Funding
What does a patient’s monthly payment plan go toward?
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Is there an automatic deactivation window if the membership is not used (ex. If not used for 365 days, the membership will automatically close)?
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Does our practice receive payment in full at the time of purchase?
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What happens if a patient decides not to complete the treatment plan they purchased?
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Does our practice receive payment for the treatments completed that day or for the entire (future) treatment plan purchased?
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How can we issue a rebate/refund if needed?
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What happens if a patient fails to make their payments?
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ASPIRE AND PRIVI
What are the details of the promotion to get access to the benefits of the ASPIRE and PRIVI partnership?
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If my practice is ready to take advantage of the partnership and enroll in PRIVI, how do I sign up?
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What is the PRIVI and ASPIRE partnership and what are the benefits?
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Galderma PRIVI HCP Offer Terms & Conditions
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PATIENTFI AND PRIVI
Can we have our PRIVI fees deducted from the bank account we set up for our PatientFi account?
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Can our practices set up a different bank account for PRIVI deposits vs. our PatientFi account?
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Does the patient need to apply with PatientFi to use PRIVI?
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Can patients apply for a PatientFi loan while also signing up for a PRIVI Membership?
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ACCOUNT SETTINGS
How can patients cancl their PRIVI membership?
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How can our practice turn off PRIVI?
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If our practice cancels PRIVI, can patients who have existing accounts still use their accounts with our office?
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